Returns & Exchanges

 

Exchange

Please note that the product must be unused with the label attached. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen; therefore, products cannot be exchanged for this reason. Moreover, minor differences in the sizes of various products may occur since these are handcrafted pieces and do not go through a standardized production line. Such differences will not be considered a valid reason for return. Handmade products with minor imperfections will not be considered defective. Minor washable stains are also common, as these are made by villagers, so they are not considered defective.

We will gladly exchange any product(s) if the product(s) received have any kind of defect or if the wrong product is delivered. Exchange requests should be made within 2 days of receiving the product but the product must be in its original packaging along with the invoice sent to you.

To proceed with an exchange, please contact our customer service by emailing images of the defective or incorrect product to [email protected] or WhatsApp at 0331-8877558 within 2 days of receiving the product. After our team reviews the product and confirms acceptance, kindly place it in the original packaging and courier it to the address provided by our team. Once the product is received back, inspected, and approved, we will ship the replacement product to you without any additional cost.

Refunds

Refunds are only available in exceptional cases when prepaid orders are placed, and the product is out of stock or no replacement is available. Please allow up to a week for the processing of returns. 

No Refund or Exchange is offered in case of a change of mind.

Shipping Charges

If there is any error on our part, such as a defective product or an incorrect item sent, the shipping cost for the exchange will be fully covered by us. However, in any other case where an exchange or return is allowed as per policy or approved exceptionally, the shipping charges will be borne by the customer in advance. A flat rate of Rs. 400/- will apply, which covers both the return shipment and the dispatch of the replacement item.

Order Cancellation

You may cancel your order at any time before it is processed. Once the order is shipped, you will receive a shipping confirmation email, SMS or WhatsApp message containing tracking information. After a product is shipped, the Return and Exchange Policy will apply. SINDH HANDICRAFTS reserves the right to cancel orders for any reason.